Frequently Asked Questions

Everything you need to know about shopping with Belro.

What are your shipping times and costs?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping is free on all orders over $75, otherwise a flat rate applies based on your location at checkout.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.

Which payment methods do you accept?

Belro accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I make a change to an order I've already placed?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify or cancel your order.

Do you offer international shipping?

Yes, Belro ships to over 50 countries worldwide. International delivery times vary by destination and typically range from 7 to 14 business days.